Login Issues

  • New Students

    • Please check with your Counselor (for PHS students), Librarian, or Teacher

    Returning Students in Grades 9-12

    • Please click here to have your network/Google or Student Aspen Portal password reset.

Chromebooks

  • So You Need a Chromebook

    • Students must use a district-issued Chromebook. There is no Bring Your Own Device Policy at Portsmouth Schools. 
    • If you are new to the district, or have not yet received a Chromebook from the IT department, a guardian must complete this Chromebook Sign-off Form.
      • If you are a Full-time Distance Learner, you will be contacted to pick up the device in the main office at the school. 
      • If you are an In-Person/Hybrid Learner
        • at elementary your device will be brought to your classroom
        • at PMS your device will be brought to your classroom
        • at PHS you will be contacted to pick up the device in the school library

    So You Have a Damaged Device

    • Before submitting the form, reboot the device, restart your wireless router, make sure you are connected to the internet and signed in with your school account.
    • If you are a Full-time Distance Learner
      • a guardian must complete the online form below
      • call the school and make an appointment to bring the damaged device to the main office during regular school hours
      • a loaner will be provided
      • you will be contacted by the main office when your Chromebook is repaired and ready for pick-up  
    • If you are an In Person/Hybrid Learner
      • at elementary 
        • the student's teacher contacts the main office to arrange for a loaner
        • the librarian brings a loaner to the student and completes the damage form
        • when the device is repaired, the librarian will find the student and exchange it for the loaner 
      • at PMS
        • the teacher contacts the library to report the issue
        • the librarian brings loaner to classroom, takes the damaged device and completes the form
        • when the device is repaired, the librarian will find the student and exchange it for the loaner
      • at PHS
        • go to the Library to fill out the online form below
        • exchange your damaged Chromebook for a loaner
        • you will receive an email from the library when your Chromebook is repaired and ready for pick-up 
    • What is "Damage" or why would I need repair? 
      • Physical damage - not connection or operating software issues
      • Screen: cracks, disturbance, liquid display, anything that prevents the screen from working correctly
      • Keyboard: missing keys, malfunctioning keys, stuck mousepad, etc.
      • Battery: not charging
    • Chromebook Repair Request Form

    Odds & Ends

    • Stickers are not allowed to be affixed directly to the district device. If you purchase a shell casing, you can put stickers on the shell. 
    • Students should power-refresh their device on a regular basis to ensure that auto-updates run.