Login Issues
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New Students
- Please check with your Counselor (for PHS students), Librarian, or Teacher
Returning Students in Grades 9-12
- Please click here to have your network/Google or Student Aspen Portal password reset.
Chromebooks
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So You Need a Chromebook
- Students must use a district-issued Chromebook. There is no Bring Your Own Device Policy at Portsmouth Schools.
- If you are new to the district, or have not yet received a Chromebook from the IT department, a guardian must complete this Chromebook Sign-off Form.
- If you are a Full-time Distance Learner, you will be contacted to pick up the device in the main office at the school.
- If you are an In-Person/Hybrid Learner
- at elementary your device will be brought to your classroom
- at PMS your device will be brought to your classroom
- at PHS you will be contacted to pick up the device in the school library
So You Have a Damaged Device
- Before submitting the form, reboot the device, restart your wireless router, make sure you are connected to the internet and signed in with your school account.
- If you are a Full-time Distance Learner
- a guardian must complete the online form below
- call the school and make an appointment to bring the damaged device to the main office during regular school hours
- a loaner will be provided
- you will be contacted by the main office when your Chromebook is repaired and ready for pick-up
- If you are an In Person/Hybrid Learner
- at elementary
- the student's teacher contacts the main office to arrange for a loaner
- the librarian brings a loaner to the student and completes the damage form
- when the device is repaired, the librarian will find the student and exchange it for the loaner
- at PMS
- the teacher contacts the library to report the issue
- the librarian brings loaner to classroom, takes the damaged device and completes the form
- when the device is repaired, the librarian will find the student and exchange it for the loaner
- at PHS
- go to the Library to fill out the online form below
- exchange your damaged Chromebook for a loaner
- you will receive an email from the library when your Chromebook is repaired and ready for pick-up
- at elementary
- What is "Damage" or why would I need repair?
- Physical damage - not connection or operating software issues
- Screen: cracks, disturbance, liquid display, anything that prevents the screen from working correctly
- Keyboard: missing keys, malfunctioning keys, stuck mousepad, etc.
- Battery: not charging
- Chromebook Repair Request Form
Odds & Ends
- Stickers are not allowed to be affixed directly to the district device. If you purchase a shell casing, you can put stickers on the shell.
- Students should power-refresh their device on a regular basis to ensure that auto-updates run.